Call parks
Ringflow’s unified communications platform offers a useful feature called “Call Park” that can assist you in efficiently managing high volumes of incoming calls. With this feature, Operators can collaborate being a team by transferring incoming calls to a specific “parking space,” where other team members can then answer them from another extension. You can test this feature out for yourself by signing up for a free trial of Ringflow’s platform.
What is the parking of a call?
Call parking is a useful feature that permits incoming calls to be placed on hold and transferred to a specific “parking space” or extension that can be accessed by other operators in the company. This can help handle high call volumes, reduce wait times for callers, and improve call handling times and overall customer satisfaction. Call parking is most beneficial for call center and customer support companies where collaboration and sharing of call handling responsibilities are critical. With its ability to gain efficiency and effectiveness, call parking is a powerful feature that can enhance an organization’s telephone system.
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More effective than hold
Call parks is like An analogy function for parking phone calls.Instead of holding the call on the line and waiting for someone to pick up, you can park the call in a designated spot and then go about your business. This allows you to free up your phone line and work on other tasks, while your colleagues can easily retrieve the parked call and assist the caller. Think of it as a more efficient way to manage incoming calls and collaborate as a team, without leaving your callers waiting on hold indefinitely.
No more engaged Phone Lines
Call parks is an efficient way to handle busy phone lines and ensure that all incoming calls are handled effectively. When your phone lines are busy, callers may get frustrated and hang up, leading to lost opportunities and poor customer experience. Call parks allows you to transfer ongoing calls to a specific “parking space,” which can help free up your phone line and allow other callers to connect with you.
Get rid of dead voicemails
Call parks eliminates this problem by allowing you to move the active call to a designated “parking lot,” freeing up your phone line and enabling you to attend to other tasks while your colleagues can easily retrieve the parked Call parks and assist the caller. This reduces the likelihood of callers hanging up or leaving voicemail messages because they receive prompt attention from your team.
Create VIP parking spaces
Call parks can help create VIP parking spaces by enabling your team to prioritize and handle important calls more efficiently.
For example, if you have a customer who requires immediate attention or is a high-value client, you can park their call in a designated VIP parking space. This can be a virtual holding area that is reserved exclusively for important callers, allowing your team to retrieve and prioritize their calls quickly.
Curious How do parked calls work ?
When a Call parks, it is temporarily placed in a designated “parking lot” or virtual holding area. This frees up the phone line, allowing the user to work on other tasks, while the caller is placed on hold. Once the call is parked, other users on the same phone system can retrieve the call from the parking lot by dialing the extension number or code assigned to that parking space Call agents have a few choices when it comes to managing calls such as,
- answering the call directly,
- placing the call into a call park
- retrieving a parked call
- and transferring a parked call
Steps to use call park
Call parks is a versatile feature that is compatible with a variety of business communication setups, including VoIP systems, IP phones, physical desk phones, and cloud contact center phone systems. Additionally, it can be used with different devices such as Android and iOS that are connected to the primary network.
- Open the Ringflow app or log in on your web browser.
- During an active call, press the call park button on your phone or dial the call park code.
- The system will announce or display the extension number where the call is parked.
- The system will announce or display the extension number where the call is parked.
- You can then hang up or attend to other tasks, while the caller is on hold in the designated "parking lot."
Pick calls from literally anywhere
With call parking, you can pick up calls from anywhere in the world, giving you the flexibility to work virtually from any location. Whether you’re in the office ,on a family vacation , or working remotely, call parking allows you to transfer calls to a specific parking space and retrieve them from any phone or device on the same phone system. This means you can stay connected with your team and clients, no matter where you are or what you’re doing. Say goodbye to being tied to your desk, and hello to the freedom to pick up calls from anywhere.
