Contact center
sentiment analysis
Contact center sentiment analysis through Ringflow AI is essential to integrate into your platform. It enables managers and supervisors to observe ongoing customer interactions and calls so they can join the call if and when necessary.
How does contact center sentiment analysis function?
Ringflow AI observes and keeps track of customer emotions, opinions, and attitudes to determine whether customers are thrilled or nervous emotionally during all ongoing phone calls.Helps supervisors and agents to operate easily.
Contact center sentiment analysis enables Managers and Supervisors to heed and scrutinize all ongoing calls in real-time, which otherwise would be very difficult for them as they generally handle larger teams.
Real-time aid
Using Contact Center sentiment analysis, answers to tricky questions can be drawn from customers. In addition, notes about these topics can be used when the exact keywords or expressions are encountered in an interaction.
Real-time transcripts
Ringflow AI transcribes live calls enabling Supervisors to decide when to join a conversation with customers with negative sentiments or whether to get some more information before entering the conversation.
Voicemail Drop
Ringflow’s Voicemail drop lets you send a recorded message to Sales teams handling high volumes of calls when they reach customers’ voicemails, saving a lot of time.
Real-time aid
Using Contact Center sentiment analysis, answers to tricky questions can be drawn from customers. In addition, notes about these topics can be used when the exact keywords or expressions are encountered in an interaction.
Real-time transcript
Ringflow AI transcribes live calls enabling Supervisors to decide when to join a conversation ai with customers with negative sentiments or whether to get some more information before entering the conversation.
Voicemail drop
Ringflow’s Voicemail drop lets you send a recorded message to Sales teams handling high volumes of calls when they reach customers’ voicemails, saving a lot of time.
Ultra-modern work from home features
By integrating with Ringflow, you can streamline the operation of your contact center and maximize efficiency. Our platform includes powerful features like forecasting and scheduling that can help you optimize your team’s workload and improve overall performance.
Experience the magic of Contact center sentiment analysis
Book a demo to see how Ringflow’s Contact center sentiment analysis works
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Fun Fact:
You would be amazed to know that the accuracy rate of transcription of live calls of Ringflow AI is greater than that of any of our competitors
FAQs
All subscribers can use Ringflow’s Contact center sentiment analysis.
Ringflow’s Contact center sentiment analysis can sense the words associated with positive or negative emotions. This way, we can determine whether customers are experiencing negative sentiments or the agent is having difficulty resolving the issue.
A list of all ongoing calls can be seen in rows on the dashboard of Ringflow’s application with all the details of the calls, like call duration and customer name. Also, there will be a column of call sentiment with red color indicating negative emotions and green color indicating positive emotions of the customer.
Yes, you can turn off sentiment analysis on your portal dashboard.
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