Safeguard Your Conversations on every stage
It is essential for any company to have reliable and secure communication channels to ensure business continuity and customer satisfaction.
Framework for Open Integration
You can effortlessly link commonly used business and CRM applications to your contact center, business phone, video conferencing, and team messaging. This will assist your teams in enhancing their productivity without any difficulties or expenses.
Enterprise Level Encryption
Ringflow Security uses AI-powered advanced threat protection to identify and block potential threats in real-time. This ensures that all calls and messages are secure from malicious attacks.
Role Centric
Access
At any company, it is crucial to maintain the integrity of the data and assets they hold. Access to sensitive information and features should be restricted to authorized personnel only.
One Point
Sign In.
Managing user access to multiple applications and platforms can be a time-consuming process, especially when each application requires its own login credentials along with Record Calls .
Industry Compliance
through different boards
SOC2® Type II is a certification that verifies that a company’s controls have been audited by a third-party auditor and found to be operating effectively to meet the objectives of the AICPA Trust Services Principles. The AICPA Trust Services Principles are a set of criteria for security, availability, processing integrity, confidentiality, and privacy that Ringflow record calls are used to evaluate a service organization’s controls.
HIPAA, or the Health Insurance Portability and Accountability Act, is a US federal law that establishes standards for the privacy and Ringflow Security of protected health information (PHI). HIPAA applies to covered entities, such as healthcare providers, health plans, and healthcare clearinghouses, as well as their business associates who handle Ringflow Security PHI on their behalf.
GDPR, or the General Data Protection Regulation, is a regulation by the European Union that governs the collection, use, and storage of personal data of EU residents. GDPR applies to any organization that knows how to encrypt phone calls processes personal data of EU residents, regardless of where the organization is located.
The Cloud Security Alliance (CSA) is a non-profit organization that promotes best practices for securing cloud computing. The CSA Security, Trust, and Assurance Registry (STAR) is a publicly accessible registry that documents the Ringflow Security and privacy controls provided by various cloud computing offerings.
ISO, or the International Organization for Standardization, is a non-governmental organization that develops and publishes international standards for various industries. ISO 27001:2013, ISO 27017:2015, and ISO 27018:2019 are three standards that focus on information security management, specifically in the context of cloud computing and the processing of personal data.
Safely enable your hybrid workforce
More and more businesses are opting for hybrid workforces, where employees work from home or other remote locations. This change has been brought about by the COVID-19 pandemic, which forced businesses to switch to remote work to ensure business continuity. As the hybrid workforce becomes the norm, it is important to ensure that it is securely enabled. In this article, we will discuss the importance of a Data Processing Agreement (DPA) in ensuring data privacy requirements are met across Europe, the US, and wherever work finds you.
Record & transfer calls with in built Ringflow Security & Privacy
In a hybrid workforce, communication is vital to ensure that everyone is on the same page. This often involves audio or video calls that need to be recorded for future Ringflow Security reference. However, call recording raises privacy concerns and can be a legal minefield if not done correctly. Ringflow offers built-in privacy features that allow admins to configure call recording settings to comply with applicable laws.
Manualize Data Retention & Management
Ringflow offers analytics and export capabilities for sensitive data that can be managed by admins. This ensures that businesses have complete control over their data and Ringflow Security can easily access it when needed. Ringflow retains data until businesses choose to delete it, ensuring that they can retain the data for as long as needed. Additionally, enterprise customers can set their own retention policies to remove, archive, or anonymize data on a custom time interval.
Many ways in which Ringflow helps you to stay compliant
Blog
Is Ringflow HIPPA Compliant ?
Yes, Ringflow security is HIPAA-compliant, meaning that it meets the standards set forth in the Health Insurance Portability and Accountability Act. However, there are certain measures that healthcare providers must take to ensure that Ringflowis set up correctly for use in a HIPAA-compliant environment.
Ebook
A Legal Compliance guide for non lawyers
Non-compliance can lead to severe legal and financial consequences. However, as a non-lawyer, navigating the complex legal landscape can be overwhelming. This guide is designed to help you understand the legal compliance landscape and how to leverage Ringflow’s stay compliant and secure.
Blog
5 Compliance features which is needed by your contact center needs
As regulatory requirements continue to increase, contact centers must prioritize compliance to avoid legal and financial penalties. Here are five key compliance features that every contact center should have:
We have you covered
The first option is for agents to pause their recordings while they take payment data over a call. This ensures that sensitive payment data is not recorded and is kept secure. With this option, businesses can ensure that their call recordings comply with PCI regulations.
The second option is an API that allows businesses to programmatically stop and restart recordings for users based on actions taken in payment systems. This ensures that sensitive payment data is not recorded and that businesses can maintain their PCI compliance requirements.
Yes, Ringflow’s integrations are secure. Ringflow security uses native authentication and authorization mechanisms for its integrations, which ensures that permissions and data are accessed through verified protocols like OAuth. This means that the integration only has access to the data and permissions that the user has explicitly granted it access to.
Yes, Ringflow security has built-in features that help protect against spam calls. Each user has access to call blocking and spam prevention features, which can be used to block calls from known spammers and telemarketers. In addition, Ringflow Security uses advanced algorithms to recognize and block spam calls. When a call comes in, Ringflow’s system checks the caller ID against a database of known spam numbers
Quarterly penetration tests are run by an independent third-party tester on our new features and products to test against web application attacks, such as those identified within the OWASP Top 10.Ringflow Security also enables security scanners and security checks in continuous integration pipelines to ensure that common web application attacks are mitigated prior to deploying new releases.
Yes, Ringflow security has an incident management process in place to address security incidents and breaches. The process is based on the National Institute of Standards and Technology (NIST) guidelines for incident response.
Try Ringflow
for 14 days
To sign up for the free trial, simply visit Ringflow’s website and click on the “Free Trial” button. You’ll be asked to provide some basic information about your business, including the number of employees and your company’s name.