Live guidance during every call.
Real-time knowledge cards, compliance prompts, and next-best-action suggestions appear automatically as the conversation unfolds — so agents stay focused on the customer.
Live Transcript
Agent
Understood. Expedited replacement confirmed.
Customer
The item arrived damaged and I want a refund.
AI Suggestion
30-day return policy applies. Refund to original payment method within 5 business days.
Guidance that shows up exactly when needed.
AI Agent Assist reads the live conversation and surfaces the right card — knowledge, action, or compliance — without the agent having to trigger a search or navigate a KB.
Live knowledge cards
Relevant policy, product, and procedure snippets surface automatically as topics appear in the conversation.
Next-best action
AI recommends the right offer, resolution path, or escalation route based on the customer's words and account data.
Compliance nudges
Required disclosures, consent prompts, and script checkpoints appear before the moment they're needed — not after.
AI post-call summary
Structured disposition and summary generated automatically the moment the call ends. No manual wrap-up time.
Handle time reduction
Agents stop searching, stop guessing, and stop re-reading policies — average handle time drops consistently. Recognized by users on G2.
Faster ramp for new hires
New agents perform like experienced ones from week two because the AI surfaces what they don't have memorized yet. Best results when combined with supervisor tools for live coaching.
Less time searching. More time helping.
Pair with supervisor tools to complete the real-time coaching loop alongside AI guidance.
-22%
Average handle time
across teams using Agent Assist
3×
Faster KB lookup
vs. manual search during calls
-6 wks
New hire ramp time
median reduction vs. control group
By The Numbers
Precision at every touchpoint.
Works across voice, chat, and email inside your contact center.
40%
Faster handle time
Real-time
Suggestions
100%
Call coverage
0
Extra training needed
Better agents. Faster calls. Happier customers.
When every agent has an AI co-pilot, handle time drops and first-contact resolution climbs.
Sara Okonkwo
Support Team Lead, Vertex HealthTech — Chicago, IL
“The compliance nudges alone paid for the tool. We went from 71% disclosure compliance to 99% in three weeks.”
Felix Huang
Training Manager, Pacific Retail — San Francisco, CA
“New agents hit target handle times in week two now. The AI surfaces what they haven't internalized yet so they don't freeze on complex questions.”
Diana Reeves
Director of CX, Cornerstone Insurance — Atlanta, GA
“Manual KB searches were 40 seconds each. Agent Assist eliminates them entirely. Handle time dropped before we even started other improvements.”
Leo Park
Operations Lead, Skyway Commerce — Portland, OR
“AI wrap-up summaries saved 5 minutes per agent per hour. That's 40 minutes per day back for a 10-agent team. Significant.”
FAQ
AI Agent Assist, answered.
Proactively answering FAQs boosts user confidence and cuts down on support tickets.
Answers on screen. Before agents even have to ask.
Free trial · Agent Assist live in minutes · No card required