One inbox for every channel.
Voice, live chat, email, and SMS in a single agent workspace. Customers choose how to reach you — agents always have full context.
Sarah M.
Billing inquiry
Mike T.
Tech support
Lisa R.
Sales inquiry
+2 more
In queue
0:58
Avg wait
142
Calls today
96%
SLA met
Customers choose the channel. Agents never notice.
Each channel routes into the same queue, the same workspace, and the same customer timeline — so context never gets lost when someone switches from chat to a call.
Voice
ACD queuing, IVR, skills-based routing, call recording, and whisper coaching — all in one.
Live chat
Proactive triggers, canned responses, and co-browse linked to the same customer timeline.
Shared mailbox with SLA timers, threaded history, and auto-tagging by topic and sentiment.
SMS & MMS
Two-way texting for follow-ups, appointment reminders, and post-call surveys.
Routing that works the way your team does.
04 modesSkills-based routing
Match inbound contacts to agents by skill, language, product expertise, or VIP status.
Time-of-day rules
Route to the right team by shift, time zone, and business hours — automatically.
Channel escalation
Let a chat escalate to a call without the customer repeating their story. Rated highly on G2.
Overflow & failover
When queues spike, overflow to backup groups or voicemail before wait times hurt CSAT.
Key Capabilities
One platform. Every channel your customers use.
Unified inbox, smart routing, seamless handoffs, and SLA visibility — all in a single agent workspace.
Unified Inbox
Voice, chat, email, and SMS land in a single agent workspace. No tab switching, no context lost, no missed conversations.
Channel Routing
Skills-based and priority routing directs every contact to the right agent across all channels using a single rule engine.
Agent Handoff
Escalate from chat to voice — or transfer between agents — without the customer repeating their issue. Full context travels with the conversation.
SLA Tracking
Per-channel SLA timers surface in the agent and supervisor view so no email ages out, no chat goes unanswered, and no voice queue breaches threshold.
Context follows the customer.
Teams that unify channels stop losing conversations at handoffs — and customers notice.
Keisha Monroe
CX Director, Pinnacle Retail — Houston, TX
“We went from four separate inboxes to one. Agents handle more contacts per hour and the context-switching headache is gone.”
Marco Vitale
Support Manager, CloudBridge SaaS — Austin, TX
“Chat to call escalation without repeating context was the killer feature for us. Customer effort scores dropped immediately.”
Yuki Tanaka
Head of Operations, Horizon Logistics — Seattle, WA
“Email SLA timers built into the queue meant zero missed responses. That alone justified the switch.”
Amanda Price
VP Service Delivery, Clearwater Health — Nashville, TN
“BAA-ready voice, chat, and SMS from one vendor simplified our audit prep enormously.”
FAQ
Omnichannel, answered.
Proactively answering FAQs boosts user confidence and cuts down on support tickets.
One inbox for every channel. Zero missed conversations.
Free trial · All channels unified · No card required