Every inquiry. Every channel.
Handle order questions, returns, and support spikes across voice, chat, and SMS — from one agent workspace. AI covers the volume. Agents cover the exceptions.
Where is my order?
WhatsApp · 11:42 PM
Refund the boots?
Instagram · 11:30 PM
Coupon for size XL?
SMS · 11:33 PM
Tracking number please
Voice · 11:28 PM
Order #4218 · Maya Chen
$148.20 · 2 items · tracking ready
Handle the volume. Keep the CSAT.
Retail and e-commerce teams use Ringflow to automate routine order inquiries, scale through seasonal spikes, and deliver the fast, personal service that wins repeat customers.
Order status & tracking
AI answers 'where is my order' automatically, pulling live data from your OMS — no agent required.
Returns & exchanges
Guide customers through return and exchange flows over chat, SMS, or phone with AI or agent support.
Inventory notifications
Automated SMS and email alerts when out-of-stock items come back — triggered without a single manual step.
Seasonal scale
Handle 10× contact volume during peak sales without adding headcount. AI absorbs the spike automatically.
Post-purchase follow-up
CSAT surveys, review requests, and loyalty program nudges delivered by SMS at the right moment after delivery.
Omnichannel support
Voice, chat, SMS, and email in one workspace — customers switch channels without losing context.
Built for peak season without the headache.
04 modesOn-demand AI capacity
AI handles unlimited concurrent contacts. Scale to Black Friday volume without a staffing plan.
Agent surge routing
When AI queues grow, overflow to your expanded seasonal team automatically based on thresholds.
Campaign triggers
Launch post-purchase SMS flows, restock alerts, and loyalty promotions from a single campaign builder — across every channel in your omnichannel workspace.
Real-time monitoring
Live queue dashboard with alert thresholds so operations managers catch spikes before CSAT drops.
Why It Works
Every customer touchpoint covered, from cart to return.
Retail support lives and dies on speed and consistency. These four capabilities handle the highest-volume contact reasons so your team can focus on loyalty-building moments.
Instant Order Support
AI answers 'where is my order' automatically by pulling live data from your OMS. Customers get status and tracking details in seconds — without waiting for an agent or opening a ticket. Ringflow is rated on G2 by retail teams.
Frictionless Return Handling
Guide customers through return and exchange flows over chat, SMS, or phone with AI or agent support. Fewer escalations, faster resolutions, and higher post-return repurchase rates.
SMS Promotions & Campaigns
Send targeted SMS promotions, restock alerts, and loyalty offers to opted-in customers with 10DLC compliance built in. Campaigns launch from one builder and run automatically at the right moment.
Live Chat Across Every Channel
Unify voice, web chat, SMS, WhatsApp, and social DMs in one agent workspace. Customers switch channels without losing context, and agents see the full conversation history regardless of where it started.
Service that keeps customers coming back.
Retail teams that automate routine contacts give agents more time for the moments that build loyalty.
Cassie Park
Head of CX, NovaBoutique — Los Angeles, CA
“AI handles 74% of our order inquiries end-to-end. Our agents handle returns and edge cases only. CSAT went up when we automated the routine stuff.”
Derek Lane
Director of Operations, Summit Outdoor Gear — Denver, CO
“We handled 4× our usual volume over Black Friday with the same team size. AI absorbed the spike. Zero extra hires, zero queue blow-up.”
Michelle Tran
E-Commerce Manager, Radiant Beauty — Seattle, WA
“Post-purchase SMS follow-ups triggered the day after delivery increased our review rate by 3×. Set it up in an afternoon.”
Paul Osei
Support Lead, Clearfield Home Goods — Chicago, IL
“Restock alerts via SMS brought customers back before they bought elsewhere. Revenue from that single automation covered the platform cost in month two.”
FAQ
Retail & E-Commerce, answered.
Proactively answering FAQs boosts user confidence and cuts down on support tickets.
Turn every customer question into a brand-defining moment.
Free trial · Omnichannel from day one · No card required