Coach in the moment. Save the call.
Live monitoring, supervisor whisper, and one-click barge so managers can step in before the customer hangs up.
Live queue · 14 active
Avg handle 4:12Mode
MonitorCustomer
San Diego
Agent · Maya
Tier 2
You · Supervisor
Customer hears: Nothing
Agent hears: Nothing
Coach the call, don't hijack it.
Most contact centers wait for the call to end and coach a week later. Ringflow lets supervisors save the deal in the moment, without the customer knowing anyone else is on the line.
Listen-only monitor
Pick any active call from the live queue and listen in. Neither party hears you join. The audit log captures it for compliance.
Supervisor whisper
Coach the agent in real time — only they hear you. Pre-saved prompts ("offer the loyalty discount") send in one click.
Barge into the call
Switch to three-way audio in a tap. The agent sees a banner the second the line goes live. Step in, save the deal, exit cleanly.
One screen for the whole floor.
14
Live calls
Real-time queue with sentiment, talk-time, and agent state on every row.
<1s
Whisper latency
Sub-second audio path so coaching lands at the moment it matters.
100%
Audit logged
Every monitor, whisper, and barge event is written to an immutable log — contributing to results that earn top ratings on G2.
By The Numbers
Numbers that speak for themselves.
Every monitor, whisper, and barge event is logged alongside your call recording archive for a full compliance audit trail.
Real-time
Floor view
Instant
Barge-in
Silent
Monitoring
100%
Call visibility
Coaching that happens at deal time
From new-hire ramp to renewal saves — supervisors who can step in mid-call change what the floor is capable of.
Carla Bennett
Sales Operations Manager, Forge Outdoor — Boulder, CO
“We saved a renewal in real time last quarter. I whispered one line, the agent ran with it, and the customer never knew I was there.”
Jamal Whitcomb
Director of Customer Care, Kestrel Fintech — New York, NY
“New-hire ramp dropped from 9 weeks to 5. We coach in the moment instead of an awkward Friday review of last week's calls.”
Lina Torres
QA Manager, Halcyon Hospitality — Orlando, FL
“The audit log gave compliance everything they needed. Per-team permissions meant our floor leads got barge without IT involved.”
Brandon Fields
Contact Center Lead, Ridgeline Insurance — Hartford, CT
“Whisper latency is genuinely sub-second. It feels like sitting next to the agent — except I can do it across three sites at once.”
FAQ
Supervisor tools, answered.
Proactively answering FAQs boosts user confidence and cuts down on support tickets.
The right coaching. At the right moment. On every call.
Free trial · Live coaching tools included · No card required