Insights from every interaction.
AI that scores every call, tags every topic, and finds the patterns across thousands of conversations — so QA and coaching are data-driven, not guesswork.
Agent QA Scores
Topic Trends
The insights your QA team can't catch manually.
Conversation Intelligence scores every interaction, tags every topic, and finds the patterns across thousands of conversations that no manual review could uncover.
AI call scoring
Every call graded against your QA rubric automatically — script adherence, tone, resolution outcome, and custom criteria. Powered by the broader Conversation AI engine.
Conversation search
Find any phrase, topic, or outcome across months of calls and chats in under a second. No manual transcription required.
Topic detection
Automatic tagging by theme — billing, cancel, competitor mention, and 40+ configurable categories updated as trends shift.
Trend analysis
Surface emerging topics, increasing frustration clusters, and competitor mentions before they show up in churn data. Highly rated on G2 by analytics teams.
Coaching highlights
AI surfaces the recordings worth reviewing — high sentiment drops, script failures, and standout performances.
Compliance audit trail
Required disclosure tracking across every call, exportable for regulatory audits with one click. Strengthened by pairing with call recording.
Four reports your team will actually use.
Export compliance reports alongside your call recording archive for full regulatory coverage.
Team QA dashboard
Aggregate score distribution, top and bottom performers, and week-over-week trend for every team.
Agent coaching report
Individual skill gap breakdown with specific call examples and recommended coaching priorities.
Topic trend monitor
Rising and falling topics with call volume and sentiment overlaid — catch the next customer issue before it peaks.
Compliance export
Per-call disclosure adherence and script flags in a spreadsheet-ready format for legal and regulatory review.
By The Numbers
Built to perform at scale.
Intelligence that surfaces in real time for your agent assist and QA workflows.
100%
Calls scored
AI
Powered insights
32
Languages supported
Instant
Post-call summary
The intelligence your conversations already contain.
Conversation Intelligence makes it visible — at scale, automatically, on every single call.
Patricia Howe
Director of Quality, Westfield Insurance — Columbus, OH
“We went from reviewing 4% of calls manually to scoring 100% with AI. The ones we pull for human review are the ones that matter. Audit prep is unrecognizable.”
Terrance Briggs
VP Contact Center, Vantage Commerce — Phoenix, AZ
“Topic trending caught a surge in 'competitor' mentions six weeks before we saw it in churn. We ran a retention campaign and arrested it.”
Aisha Nkemdirim
Training Manager, Crest Financial — Tampa, FL
“Coaching reports with actual call examples changed the dynamic completely. Agents see the evidence, not just a manager's opinion. Performance improved faster.”
Scott Werner
Head of Compliance, Meridian Collections — Detroit, MI
“Every FDCPA disclosure tracked and logged. The compliance export cut our audit preparation from two weeks to two hours.”
FAQ
Conversation Intelligence, answered.
Proactively answering FAQs boosts user confidence and cuts down on support tickets.
Every call. Scored, tagged, and ready to coach from.
Free trial · Conversation intelligence included · No card required