The right answer, already on screen.
Live transcription, instant knowledge suggestions, and next-best-action prompts — surfaced automatically so agents focus on the customer, not the search bar.
Live Transcript
Agent
Understood. I can see that order right here.
Caller
My order arrived damaged last Tuesday.
AI Suggestion
Refund window is 30 days from delivery per policy §4.2.
-22%
Handle time
89%
First contact
4.9
CSAT score
The right answer, before the agent has to search.
Agent Assist reads the conversation as it unfolds and surfaces guidance in context — so agents stay focused on the customer, not the knowledge base.
Live transcription
Every word is transcribed in real time with speaker labels, so agents and supervisors always know what was said.
Knowledge surfacing
Relevant articles, policy snippets, and product details surface automatically as topics emerge in conversation.
Next-best action
AI recommends the right offer, script, or escalation path based on what the customer just said and their account history.
Compliance prompts
Consent reminders, disclosure requirements, and script adherence checks appear before the agent needs to remember them.
Handle time reduction
Agents spend less time searching and more time resolving — average handle time drops without sacrificing quality. Amplified further with supervisor tools for live coaching.
Post-call summaries
AI generates a structured call summary and disposition the moment the call ends — no manual wrap-up time.
Agents close faster. Customers leave happier.
-22%
Average handle time
measured across 40+ contact centers
3×
Faster knowledge lookup
vs. manual KB search — reviewed on G2
89%
First-contact resolution
median for teams using next-best action
Key Capabilities
AI that makes every agent your best agent.
Real-time transcription, instant knowledge surfacing, compliance prompts, and automated wrap-up — all working silently in the background.
Real-Time Transcription
Every word is transcribed with speaker labels as the call happens — giving agents and supervisors a live, searchable record of the conversation.
Knowledge Cards
Relevant policy snippets, product details, and KB articles surface automatically as topics emerge — before agents have to search for them.
Compliance Prompts
Required disclosures, consent reminders, and script adherence checks appear at exactly the right moment so agents never miss a legal requirement.
Post-Call Summary
AI generates a structured call summary and disposition the moment the call ends — eliminating manual wrap-up and keeping your CRM accurate. Syncs to Salesforce and other CRMs automatically.
Less searching. More resolving.
When agents have the right answer before they need it, handle time drops and customers leave satisfied.
Natasha Reeves
Training Manager, Crestview Insurance — Columbus, OH
“New agents hit competency in week three instead of week eight. The knowledge cards surface what they haven't memorized yet.”
Samuel Park
Support Lead, Orion Software — Portland, OR
“Handle time dropped 19% in the first month. Agents stopped tabbing to the KB because the answer was already on screen.”
Elena Ruiz
QA Director, Nova Financial — Chicago, IL
“Compliance prompt coverage went from 71% to 98% after we enabled Agent Assist. The risk team stopped worrying.”
Tony Marsh
Contact Center Manager, Verity Health — Boston, MA
“Post-call summaries alone saved 6 minutes of wrap per interaction. That's hours back per agent per week.”
FAQ
Agent Assist, answered.
Proactively answering FAQs boosts user confidence and cuts down on support tickets.
The right answer on screen. Before agents have to search for it.
Free trial · Agent Assist live from day one · No card required