Customer Engagement

Every channel. One inbox.

Voice, SMS, web chat, and every social channel in one agent view with shared memory.

Get a Free Trial See Pricing

Unified inbox · all channels

Conversations

Daniel R.

Shared memory · 3 channels

WhatsApp · Mon

Hi! Question about my order from yesterday.

Got it — checking your account now.

SLA-Backed Uptime·USA Numbers·STIR/SHAKEN·Robocall Mitigation·14-Day Trial

Your customer messages you on WhatsApp Monday and texts on Thursday. Most tools treat those as two separate problems. Ringflow treats it as one conversation.

Every channel, same desktop

Voice, SMS/MMS, WhatsApp Business, Instagram, Messenger, Telegram, Viber, X — and the website chatbot — all in one agent view. Shared memory across every past interaction.

Two-way CRM sync

Native CRM sync out of the box. Every conversation logs to the right contact record. Pairs with the agent assist so every agent sees the full history before they reply.

AI on every message

AI summaries, sentiment, and transcripts run on every interaction. Frustrated callers route to senior agents automatically — before the conversation goes south.

Coverage

Channels & CRMs you already use.

Every channel is native. HubSpot and Zoho ship with two-way sync; the rest connect on higher tiers or through REST and Zapier. Rated on G2.

Channels

8 native

WhatsApp Business
Instagram
Messenger
Telegram
Viber
Twitter / X
SMS / MMS
Web chatbot

CRM sync

Native + tier

Native · two-way

HubSpot
Zoho

Higher tier

Pipedrive
Salesforce
Zendesk
Freshsales
Microsoft Dynamics

+ REST API+ Zapier

For custom CRMs and bespoke workflows.

How It Works

Unify every customer channel in three steps.

Connect your channels

Link voice, SMS, live chat, email, and social DMs in one place. New channels activate without replacing your existing numbers or workflows.

Set up a unified inbox

All conversations flow into a single inbox with full context — channel history, sentiment, and CRM data visible before your agent says hello.

Route and respond from one screen

Assign conversations by skill, team, or availability. Agents reply to any channel without switching tabs or losing thread history.

Running a full contact center too? See the Hosted Phone System

FAQ

Customer Engagement, answered.

Proactively answering FAQs boosts user confidence and cuts down on support tickets.

WhatsApp Business, Instagram, Facebook Messenger, Telegram, Viber, and Twitter/X — plus SMS, MMS, and the website chatbot.

Yes. Shared memory attaches every past interaction to the contact record across every channel.

HubSpot and Zoho ship with native two-way sync. Pipedrive, Salesforce, Zendesk, Freshsales, and Microsoft Dynamics are available on higher tiers. Custom CRMs connect via REST API and Zapier.