Every channel. One inbox.
Voice, SMS, web chat, and every social channel in one agent view with shared memory.
Your customer messages you on WhatsApp Monday and texts on Thursday. Most tools treat those as two separate problems. Ringflow treats it as one conversation.
Every channel, same desktop
Voice, SMS/MMS, WhatsApp Business, Instagram, Messenger, Telegram, Viber, X — and the website chatbot — all in one agent view. Shared memory across every past interaction.
Two-way CRM sync
Native CRM sync out of the box. Every conversation logs to the right contact record. Pairs with the agent assist so every agent sees the full history before they reply.
AI on every message
AI summaries, sentiment, and transcripts run on every interaction. Frustrated callers route to senior agents automatically — before the conversation goes south.
Channels & CRMs you already use.
Every channel is native. HubSpot and Zoho ship with two-way sync; the rest connect on higher tiers or through REST and Zapier. Rated on G2.
Channels
- WhatsApp Business
- Messenger
- Telegram
- Viber
- Twitter / X
- SMS / MMS
- Web chatbot
CRM sync
- HubSpot
- Zoho
- Pipedrive
- Salesforce
- Zendesk
- Freshsales
- Microsoft Dynamics
+ REST API+ Zapier
For custom CRMs and bespoke workflows.
How It Works
Unify every customer channel in three steps.
Connect your channels
Link voice, SMS, live chat, email, and social DMs in one place. New channels activate without replacing your existing numbers or workflows.
Set up a unified inbox
All conversations flow into a single inbox with full context — channel history, sentiment, and CRM data visible before your agent says hello.
Route and respond from one screen
Assign conversations by skill, team, or availability. Agents reply to any channel without switching tabs or losing thread history.
One thread per customer
Voice, chat, social, SMS — context follows the customer across every channel.
Eric Yamamoto
Head of CX, Ridgeline Ventures — San Francisco, CA
“The omnichannel queue handles voice, chat, WhatsApp, and Instagram on the same agent screen. No tab switching. No lost context.”
Maya Patel
Support Manager, BrightField Commerce — Austin, TX
“Shared memory is the difference. Agents stop asking the customer to repeat themselves across channels.”
Carlos Mendez
Director of Sales, Northshore Realty — Miami, FL
“WhatsApp leads now land in HubSpot automatically. Our reps follow up before the day ends.”
Jenna Wu
Operations Lead, Halcyon Health — Seattle, WA
“AI sentiment routes frustrated callers to the right person. We caught three escalations last week before they became churn.”
Running a full contact center too? See the Hosted Phone System
FAQ
Customer Engagement, answered.
Proactively answering FAQs boosts user confidence and cuts down on support tickets.
Every touchpoint connected. Every customer remembered.
Free trial · Omnichannel from day one · No card required