Faster resolutions. Higher CSAT. Lower cost-to-serve.
Omnichannel queue, AI Agent Assist, and CSAT tracking — one platform built for support teams that care about first-contact resolution.
Shared Queue
One thread per customer
Aisha N.
Order #4821 — refund timeline?
Marcus R.
Reschedule callback to 3pm
Priya S.
Booked appointment confirmed
Diego L.
Sent shipping address via DM
Faster resolutions. Higher CSAT. Lower cost-to-serve.
Ringflow gives support teams a unified omnichannel queue, AI Agent Assist on every call, and automatic CSAT tracking — so agents spend time resolving issues, not logging them.
Omnichannel queue, one screen
Voice, chat, email, and SMS land in a single unified queue. Agents handle every channel without toggling tabs. Supervisors see everything in one live dashboard.
AI Agent Assist on every call
Real-time knowledge base suggestions, sentiment alerts, and escalation prompts surface as the agent listens. Faster answers, fewer escalations, lower average handle time.
CSAT and QA built in
Post-call surveys fire automatically. Every call is scored against your QA rubric by AI. Managers get a coaching queue ranked by impact instead of manually reviewing call recordings.
Slash average handle time
AI deflects routine tickets before they reach an agent. Whisper suggestions cut research time mid-call. Auto-wrap logs the outcome and next steps without agent typing.
Supervisor live monitoring
Listen, whisper, or barge into any live call from the supervisor dashboard. Real-time wallboard shows queue depth, wait time, and agent availability across every channel.
Integrates with Zendesk, Salesforce & more
Every interaction creates or updates a ticket automatically. No copy-paste, no missed logs. Native connectors for Zendesk, Salesforce Service Cloud, HubSpot, and Intercom.
Built for support performance
Resolve faster. Escalate smarter.
Every second of unnecessary handle time adds up. Ringflow cuts it with an omnichannel queue that eliminates tab-switching, AI that surfaces answers before agents search for them, and supervisor tools that let managers coach in the moment instead of reviewing recordings the next day. Rated highly on G2 by support teams.
Built for teams that put customers first.
Support leaders who replaced fragmented tooling with a single platform for voice, chat, and QA.
Priya R.
VP Customer Operations, eCommerce Company — Seattle, WA
“Our CSAT jumped 18 points in 90 days. AI Agent Assist cut average handle time by 23%. The team finally has the tools to actually help customers instead of scrambling for answers.”
Marcus T.
Head of Support, FinTech Startup — New York, NY
“We replaced our phone system, chat tool, and QA spreadsheet with Ringflow. One dashboard for everything. Supervisors can actually coach because the AI does the grunt work.”
Danielle Park
Customer Experience Lead, SaaS Platform — Austin, TX
“Zendesk tickets now create themselves. Our agents stopped copy-pasting call notes into tickets the day we launched. That alone gave back 45 minutes per agent per day.”
Kevin Walsh
Support Operations Manager, Healthcare Technology — Chicago, IL
“The live supervisor dashboard changed how we manage the floor. We catch struggling agents in real time and whisper help instead of listening to bad recordings the next morning.”
FAQ
Support Teams, answered.
Proactively answering FAQs boosts user confidence and cuts down on support tickets.
Resolve faster. Score higher. Spend less.
Free trial · AI Agent Assist included · No card required