Every conversation analyzed automatically.
AI sentiment, topic detection, and compliance scoring across 100% of your calls and chats. No manual review. No blind spots.
Call Sentiment · Today
Top Topics
QA & Flags
Avg QA Score
82
/ 100
Escalation risks
2Compliance gaps
5Coaching opps
14100%
Analyzed
+62%
Avg sentiment
21
Auto-flagged
Every conversation tells you something. Are you listening?
Interaction Analytics turns call recordings and chat transcripts into actionable data — sentiment, topics, compliance, and coaching flags — without a single manual review.
Sentiment analysis
Real-time emotion scoring on every call and chat — positive, neutral, and negative — tracked over time by agent, team, and topic.
Automatic topic tagging
Every conversation is tagged by theme the moment it ends — billing, refund, escalation, and 40+ configurable categories.
Phrase & keyword search
Search across months of conversations by exact phrase, topic, speaker, or outcome — results in under a second.
Compliance scoring
Script adherence and required disclosure tracking for every call, with exportable reports for regulatory audits. Works alongside call recording for complete documentation.
Escalation detection
Flag calls showing frustration signals or policy violations before a complaint becomes a chargeback or legal issue.
Coaching insights
AI identifies skill gaps per agent and generates coaching highlights — the recordings worth reviewing, ready to share.
Reports for every stakeholder.
04 viewsExecutive dashboard
High-level CSAT, sentiment trend, and SLA summary refreshed daily for leadership reviews.
Agent scorecard
Per-agent QA scores, topic distribution, and coaching flag history over any date range.
Campaign analytics
Keyword hits, conversion mentions, and competitor references across any outbound campaign.
Compliance audit export
One-click CSV of script adherence, disclosure gaps, and flagged calls for legal and QA teams. Highly rated on G2.
How It Works
From raw conversation to actionable insight automatically.
Every Call Is Captured
All voice calls and chat transcripts are captured and stored the moment they end — 100% coverage, no sampling, no manual recording setup required.
AI Scores and Tags Automatically
Sentiment, topic categories, compliance adherence, and coaching flags are applied by AI within minutes of call completion — no manual review needed. Surface results directly in agent assist.
Insights Surface in Dashboards
Scores, trends, and flagged interactions appear in real-time dashboards for supervisors, QA leads, and executives — ready to act on immediately.
Data that changes decisions.
Teams using Interaction Analytics find the problems they didn't know they had — and fix them before customers notice.
Helen Drake
QA Manager, Sunrise Insurance — Tampa, FL
“We used to manually score 3% of calls. Now AI scores 100% and flags the five worth a human listen. Compliance coverage went from partial to complete.”
Marcus Grant
VP Operations, Relay Commerce — Austin, TX
“Topic tagging showed us that 'cancel' mentions spiked every Monday morning. We fixed the underlying issue in three weeks. That insight was invisible before.”
Priya Kapoor
Head of Customer Success, Meridian SaaS — Seattle, WA
“Sentiment trending by agent helped us identify two high performers we were about to underpromote and one underperformer who needed coaching, not firing.”
Ryan Bell
Legal Operations, Clearwater Health — Nashville, TN
“The compliance audit export halved our pre-audit prep time. Everything regulators ask for is in one report.”
FAQ
Interaction Analytics, answered.
Proactively answering FAQs boosts user confidence and cuts down on support tickets.
Your best insights are already in your calls. Let's surface them.
Free trial · AI-powered analytics · No card required